Shaping Success through
Customer Happiness
TRENDING TODAY
Delivering the Best Experience to Create Customer Satisfaction
DID YOU KNOW?
Why Customer Satisfaction Matters for Business Success?
PRODUCT & SERVICES
#PakeBiznet and Win Exciting Prizes Every Month
Hello from
Our President Director.
When it comes to business excellence, customer satisfaction is certainly one of the key factors that play an important role. Customer satisfaction itself is the result of the commitment and hard work of the entire team to provide the best experience for customers. In today’s digital age that demands speed and accuracy in delivering services, it is crucial for every business to be adaptive to change and focus on customer satisfaction.
In the November 2025 edition of Biznet Inspire, we will explore how to create customer satisfaction and uncover its pivotal role for sustainable business. This edition features the latest updates of Biznet, including the Biznet Prize Vaganza, an exciting program designed to add extra value for our customers.
Enjoy reading, and we hope you find it valuable!
Biznet. Building Tomorrow Digital Infrastructure.
Adi Kusma
TRENDING TODAY
Delivering the Best Experience to Create Customer Satisfaction
In today’s competitive business world, there is one key factor that can boost a company’s long term success, it is customer satisfaction. Delivering consistent and positive experiences to customers has become essential, especially in this fast-paced digital era where change happens swiftly. To achieve this, businesses are required to adapt to constant changes, understand what their customers truly need and provide solutions that focus on delivering satisfaction. Beyond providing excellent service quality, here are several important steps that every business can apply to create exceptional customer experiences that foster satisfaction and long term loyalty.
Understand Customer Needs
The first step to achieve customer satisfaction is understanding their needs and expectations.
Every customer has unique characteristics and varying levels of expectation, which means
businesses must actively listen to their voices to truly understand what they are looking for.
Allowing businesses to deliver more relevant solutions for their customers. Therefore, the Biznet
team continuously engages in regular training sessions to improve their understanding and
capabilities in serving customers, ensuring that every need is handled the right way.
Be Responsive to Customers
Being responsive is one of the most effective ways to create customer satisfaction. A quick,
clear and solution-oriented response not only solves problems but also demonstrates the
company’s genuine commitment to providing the best service possible. Especially in today’s
digital era, speed has become one of the most important factors. To ensure continuous support,
Biznet offers 24/7 Customer Care that’s always available whenever customers need help.
Build Strong Communication and Interaction
Good communication builds long-term relationships with customers. Through engaging
actively and being open to feedback, businesses can have a better understanding of their
customers demands and expectations. Practicing consistent two-way communication
effectively stimulates customers to feel valued and emotionally connected to the brand,
generating positive personal experiences and sustainable satisfaction. To provide convenience
for its customers, Biznet offers multiple easily accessible communication channels, including
social media, Live Chat, phone, and WhatsApp.
Always Innovate to Deliver Greater Value to Customers
Continuous innovation is key to improving customer satisfaction. In an era where trends and
needs are constantly changing and where people rely heavily on digital connectivity, businesses
must continuously adapt and evolve. For example, providing fast and easily accessible Wi-Fi can
be a tangible example of innovation that improves convenience and experience.
By continuously innovating, businesses show their commitment to understanding
and meeting customer needs in the long run. Customers will feel that the brand
they trust not only keeps up with times but also genuinely cares about creating
the best possible experience.
“Technology should do more than automate, it should elevate the customer experience.“
– Brian Solis, Digital Analyst
The New
Fiber Optic
Provide What You Need
with Affordable Price
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Installation
The New Fiber Optic
Provide What You Need
with Affordable Price
Flexible Installation
BIZNET ON YOUTUBE
From First Call to Final Fix
Every request we receive goes through a series of processes involving multiple divisions within Biznet. We understand that every details matters, which is why each stage is carried out with full responsibility and strong coordination among our teams.
Our commitment is to ensure that every process runs smoothly, transparently, and on time. For us, customer satisfaction is not merely a targett, it’s the ultimate goal and the foundation of everything we do.
Watch various exciting videos on the Biznet YouTube channel.
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BIZNET EVENT
Commitment to Innovation: Biznet Wins at the Marketeers Editor’s Choice Award 2025
At the Marketeers Editor’s Choice Award 2025 Biznet received the Hyper-Personalized Marketing Campaign of the Year award. This award serves as an appreciation for the innovative “Beri Koneksi Lebih #PakeBiznet” campaign, which was acknowledged for its positive impact and showing Biznet’s strong commitment to developing creative and effective ways to communicate with customers This award also reaffirms Biznet’s role as an Internet provider that consistently adapts to meet the digital needs of today’s society.
Biznet Excelled and Wins at the Marketing Excellence Awards 2025
Through its Biznet Home marketing campaign, “Beri Koneksi Lebih #PakeBiznet”. Biznet proudly received the Gold Winner award for Excellence in Personalisation Marketing at the Marketing Excellence Award 2025. This Achievement highlights Biznet’s success in executing marketing strategies that align with customer needs and behavior. It also serves as a motivation for Biznet to continuously innovate and deliver the best solutions that empower the digital lifestyle of the community.
Biznet Fun Run 2025 Comes to Pontianak
Biznet continues to show its commitment not only through digital innovation but also by encouraging healthier lifestyles across Indonesia. This commitment is realized through the Biznet Fun Run Pontianak, taking place on October 26, 2025, at the West Kalimantan Museum. Through this event, Biznet invites everyone to get active, stay healthy, and feel the positive energy of digital connectivity that brings people together. Pontianak marks the second city to host the Biznet Fun Run, as Biznet aims to show that technological advancement and a healthy lifestyle can go hand in hand in creating a better quality of life.
Synchronize Fest 2025 Gets More Exciting with #PakeBiznet
This year Synchronize Fest returns with even more exciting performance, and once again, Biznet is proud to be the Official Internet Provider for this cross genre music festival. Beyond providing high-speed Internet, Biznet also brought an interactive experience booth to the venue. While waiting for their favorite artists to perform, visitors could enjoy fun games and stay connected throughout the day. Because connection isn’t just about speed, it’s about how it brings experiences to life. With #PakeBiznet every moment at Synchronize fest 2025 felt more connected, more vibrant and fun.
Sport in Digital Era, Biznet as the Official Internet Partner of Padel Clash
Nowadays, Padel has become one of the most popular sports in Indonesia with tournaments held across the country. One of them is Padel Clash, held last October at Hall A Basket, GBK Senayan, Jakarta. This tournament is not just about competition, it’s about passion and connection. As an Official Internet Partner, Biznet ensured a smooth digital experience throughout the event. From stable live streaming that let audiences enjoy the matches on YouTube, to fast Internet access that allowed visitors to share their winning moments instantly. Biznet made sure every rally, cheer, and victory stayed connected without limits.
DID YOU KNOW?
Why Customer Satisfaction
Matters for Business Success?
Every business aims for success. But how can it be attained? The answer is simple, by ensuring customers are satisfied with the products or services offered. Beyond being an end result, customer satisfaction represents a journey that reflects a company’s commitment to quality and trust.
Positive Customer Experiences Lead to Recommendations
Customers with positive experiences are more likely to share their happiness with others. This holds great value for businesses because trust that grows organically carries far stronger and greater influence than direct promotional efforts from the company itself. Therefore, creating a meaningful customer experience can expand a company’s reach through the powerful word of mouth.
Excelling in the Midst of Competitive Market
Customer satisfaction is a key differentiator that defines a company’s position in the marketplace. Competitors may be able to imitate our products, but not our experience and customer satisfaction. Therefore, focusing on customer satisfaction is not merely a strategy to retain customers, it is also the most effective way to stay ahead in the business landscape and excel in the dynamic market.
A Strong Brand Image Drives Long-Term Business Sustainability
Customer satisfaction plays a major role in shaping a brand’s image. Satisfied customers tend to share their positive experiences, both directly and through social media, which in turn strengthens the company’s reputation in the public eye. On the other hand, negative experiences can spread quickly and erode a brand’s credibility and customer trust.
PRODUCT & SERVICE
#PakeBiznet and Win Exciting Prizes Every Month
Biznet launched Biznet Prize Vaganza as an extra value added program for customers, dedicated special to new Biznet Home and Biznet Metronet customers. Every new customer has the chance to win various exciting prizes, with winners selected each month from September to December 2025. So, start #PakeBiznet today and get a chance to win amazing rewards every month! And to loyal customers, bigger surprises await in 2026.
OUR CONTRIBUTION
Signage for Public Facilities
Feel free to download information signs that can be used in various public facilities.
OUR CONTRIBUTION
Biznet Bali Beach Cleaning Program
Through this CSR program, Biznet is responsible for always maintaining
the cleanliness of our natural resources by providing beach cleaning tractors
to transport all the trash scattered in the beach areas of Bali.
OUR MILESTONES
2024
Expansion all over Indonesia.
Keep on extending our
services from city to city!
Biznet built the first Fiber Optic Network in the Jakarta CBD – Sudirman area, using Metro Ethernet technology with a ring configuration.
Total Biznet Fiber route: 10KM.
Biznet launched GlobalPOP in Tokyo and peer with Japan Internet Exchange (JPIX).
Biznet expanded Biznet Fiber to reach more area in Jakarta CBD area.
Total Biznet Fiber route: 50 KM.
Biznet launched Biznet Fiber with Fiber To The Home (FTTH) technology, which was the first FTTH network in South East Asia.
Total Biznet Fiber route: 250KM.
Biznet built a 300 KM InterCity network between Serang, Banten and Bandung, West Java to provide services for those areas.
Total Biznet Fiber route: 1,000 KM.
Biznet expanded the Biznet Fiber to Bali with 30 KM of Fiber Optic route.
Total Biznet Fiber route: 1,200KM.
Biznet started Biznet Technovillage Project, a Tier 3 Data Center located in Cimanggis, West Java.
Biznet launched Biznet Cloud service for enterprise market.
Total Biznet Fiber route: 1,500 KM.
Biznet launched Biznet Ventures to incubate new startup company.
Biznet expanded 2 new GlobalPOPs in Manila, Philippines and Sydney, Australia.
Biznet started IPv6 Address allocation.
Total Biznet Fiber route: 2,500KM.
Biznet started max3 Studioworks, a multimedia production facility to produce in-house contents.
Biznet Technovillage started operation on 18 July 2012.
Biznet launched max3 Internet + Cable for residential and apartment users on 6 December 2012.
Total Biznet Fiber route: 5,000 KM.
Biznet Fiber Home: 20,000 homepasses.
max3 Internet + Cable TV was launched in Bali.
Biznet Fiber home network has reached 120,000 homepasses nationally.
Total Biznet Fiber route: 7,500 KM.
Biznet Fiber Home: 120,000 homepasses.
Biznet expanded Biznet Fiber to Sumatra and opened new branch offices in Palembang, Jambi and Padang.
Biznet Data Center Bali started operation on 10 April 2014.
Biznet Fiber home network has reached 200,000 homepasses nationally.
Total Biznet Fiber route: 5,000 KM.
Biznet Fiber Home: 200,000 homepasses.
Biznet opened more branch offices in West Java & Central Java.
Biznet rebranded its logo and service name.
Biznet continues expanding Biznet Fiber network nationwide.
Biznet Fiber Java Bangka Batam Singapore started operation on 7 August 2015 with 2x100 Gbps capacity.
Total Biznet Fiber route: 15,000 KM.
Biznet Fiber Home: 240,000 homepasses.
Biznet expanded Biznet Fiber to Batam Island and more cities in Java Island.
Biznet Fiber Java-Bali expanded from Semarang to Surabaya.
Total Biznet Fiber Route: 18,000 KM.
Biznet Fiber Home: 350,000 homepasses.
Biznet expanded Biznet Fiber to Kudus and more cities in Java Island.
Biznet Fiber Semarang - Surabaya route is completed.
Total Biznet Fiber Route: 21,000 KM.
Biznet Fiber Home: 450,000 homepasses.
Biznet expanded Biznet Fiber to Garut, Tasikmalaya, Cilacap and more cities in Java Island.
Total Biznet Fiber route: 27,000 KM.
Biznet Fiber Home: 480,000 homepasses.
Biznet expanded Biznet Fiber to Singaraja - Bali, Batu Aji - Batam, and more cities in Java Island, Bali and Batam.
Biznet announced network expansion to Pontianak, West Kalimantan and Bandar Lampung, Lampung Province.
Total Biznet Fiber Route: 36,000 KM.
Biznet Fiber Home: 500,000 homepasses.
Biznet Officially launched Biznet IPTV service and expands Biznet Fiber network to Sulawesi by officially opened a new branch office in Manado and Medan.
On 8 August 2020, Biznet launched a new company, PrimaMedix, a manufacturing company for health products for daily use and industry.
Total Biznet Fiber route: 45,000 KM.
Biznet Fiber Home: 500,000+ homepasses.
Biznet continues expanding its network to more area/city in Indonesia, including Medan, Makassar, Labuan Bajo and Kupang City.
Total Biznet Fiber Route: 55,000 KM.
Biznet Fiber Home: 1,100,000 homepass.
Biznet expands its network to 3 provinces in Sumatra Island, including Bandar Lampung to Aceh.
Build Biznet Nusantara Cable System (BNCS) 1, which is connected from Anyer (Java) – Kalianda (Sumatra) and Sungsang (Sumatra) - Muntok (Bangka Belitung) for approximately 100 KM.
Total Biznet Fiber route: 65,000 KM
Biznet Fiber Home: 1,500,000 homepasses.
Biznet Builds Biznet Cable Station
Biznet Cable Landing Station or Biznet MarinePOP, is the main gateway to connect islands in Indonesia and the world, making it possible to provide Internet and Data Communication services with large and fast capacity.
Total Biznet Fiber routes: 100,000 KM.
Biznet Fiber Home: 2,400,000 homepasses.
Biznet Builds Biznet Cable Station
Biznet Cable Landing Station or Biznet MarinePOP, is the main gateway to connect islands in Indonesia and the world, making it possible to provide Internet and Data Communication services with large and fast capacity.
Total Biznet Fiber routes: 100,000 KM.
Biznet Fiber Home: 2,400,000 homepasses.
Biznet Launches Biznet Nusantara Cable System-1
Biznet officially launched Biznet Nusantara Cable System -1 (BNCS -1) connecting from Java, Sumatra and Bangka islands with the reliable and latest technology by Biznet Fiber.
Total Biznet Fiber routes: +100,000 KM.
Biznet Fiber Home: +3,000,000 homepasses.
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